Every client is for us our only client, and we work hard to offer everyone a high standard of quality for every service, in addition to fast and reliable procedures. In order to guarantee these results we use a standard protocol - based on quality and oriented to achieve the best possible results - which consists of a few fundamental steps:
Selection of a primary Contact within the agency for each project: the Contact works with the client and the translators/interpreters/instructors and acts as a single contact for the management of every aspect of the service
Selection of the best translators/interpreters/instructors according to the type of service and required and/or requested professional characteristics
Elaboration of a customised technical dictionary / of the corresponding Translation Memory / of the training dossiers together with the translator/interpreter/instructor and organisation of the deadlines or event logistics and training together with the client
Execution of the Translation / Interpreting / Training service
Revision of the translation (linguistic, spelling and stylistic check) or assistance at the interpreting or training event
Final check by the Contact
A few simple, clear steps that stand behind a painstaking and thorough job ... our passion!